How We Do Business
Lilly's core values – Integrity, Excellence, and Respect for People – guide us in all that we do. As the stewards of our company culture and reputation, HOW we do business is as important as WHAT we do.
For almost 140 years, we have approached our company’s business with a deep sense of responsibility to the people we serve—patients and their families, physicians and other healthcare providers, employees, shareholders, suppliers, business partners, and the local communities in which we operate.
As a leading pharmaceutical company, we look for answers to some of the world’s most urgent and unmet medical needs. We discover and develop products through rigorous testing and in accordance with the highest scientific and ethical standards. We strive to create products that fulfill the clinical promise of their Lilly label.
In addition, we have consistently sought to implement best governance practices. In Ireland, we are governed by the Irish Pharmaceutical Healthcare Association (IPHA) Code of Practice, as well as all laws, regulations and policies affecting our industry such as those of the Health Products Regulatory Authority (HPRA).
We are committed to excellence. Our own company policies and procedures go above-and-beyond adherence to local laws and industry codes. We have established strict internal policies and procedures to ensure that every interaction with our stakeholders – whether they are healthcare providers, patient advocacy groups, government regulators, or patients – is conducted according to the highest ethical standards.
To support our culture of corporate compliance, Lilly has Business Ethics and Compliance Officers, who are responsible for overseeing and enforcing our ethics and compliance programme in Ireland. All Lilly employees receive mandatory training on the ethics and compliance policies related to their role, and disciplinary measures are in place should an employee break these policies.
To ensure our business transactions are beyond reproach, Lilly implemented an enhanced anti-corruption and transparency programme called Integrity in Business.
Lilly also operates a global Compliance and Ethics Hotline, staffed by a third party organisation, where employees can report any ethics or compliance concerns (anonymously if they prefer), 24 hours a day, seven days a week.